Hooray! You’ve finished your Jolly Red tapestry, so now it’s time to have it made into a cushion.

Before packing it up to post to us, here are a few things tips/suggestions:

Check for missed stitches It’s easy to miss stitches, particularly single ‘dot’ stitches, or those that you planned to go back to at some point and never did. Hold your tapestry up to the light when you think you’ve finished to check for gaps. It’s easy to fill them in while you have your bag of wool close by.

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Resist the urge to ‘tidy the edges’ Do not trim excess fabric from around the stitched area of your design, as we need the extra canvas border when we stretch your tapestry. If canvases are trimmed close to the tapestry, there’s nothing there for us to pull on when we dampen your tapestry to start stretching it.

Colours/fabric We can’t start work on your tapestry until we know the colours and fabric that you would like us to use.

First, consider which range of fabric you would like your tapestry to be made up in. We have three ranges of fabric that we use: a sturdy wool blend range, a crisp cotton range, and finally velvet.

The colours differ throughout each range of fabric, so if you want a particular colour for your tapestry and would like to check that we have it give us a call on 01460 281111 to discuss the design you’ll be sending in and we’ll be able to offer advice.

We have hundreds of pictures of completed tapestries on Facebook and on Pinterest, and on our website and on other blog posts so please do take a look for inspiration and ideas.

Personal Deadline – wedding, birthday etc. If you need your tapestry back by a certain date, please call us to make sure the date is achievable. The making up process isn’t exactly immediate. All tapestries are dampened and stretched before they are made up, and the drying time is longer during the autumn and winter months. If we think we will be able to meet your particular deadline, please send it in by first class post, marking your parcel Urgent on the outside when you post it.

‘Signed For’ Service Please use a Signed For service when posting your tapestry, and keep the details so that you will be able to check that your parcel has arrived safely with us in Somerset. After many hours – possibly weeks or months! -of stitching, you want to get your tapestry to us safely!

Checking on your parcel If you will want to call us to check that your tapestry has reached us, please write your name on the back of your parcel or decorate it so that it stands out from the crowd. You’d be amazed at how many jiffy bags we have in at any one time!

Tip: You can also use your parcel’s tracking number to check its arrival on Royal Mail’s website.

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Payment Take a look here for current the prices for making up tapestry cushions, Christmas stockings, teacosies and bags.

Methods of payment There are several ways of paying:

  1. Call or email us for details if you would like to make a BACS payment. We won’t ask you to pay in advance, but will put a note on our system to indicate that you’d like to pay by bank transfer and send you the necessary payment details when we let you know that your tapestry is ready to go home.
  2. Call us before you send your tapestry to arrange payment by debit or credit card which we’ll process once we’ve made up your needlepoint.
  3. If you have a Paypal account, we can send you a Paypal invoice. We need your PayPal email address to be able to do this.
  4. Payment by cheque. If sending multiple tapestries, please include one cheque to cover payment for them all – do not write a separate cheque for each tapestry.

The basics: Please include a covering letter or fill in one of our booking forms (we can email one to you if necessary) to include your name, address, a contact telephone number (landline and/or mobile) and if possible an email address. We include a Booking In form with Jolly Red kits, and with fabric swatch packs so that you are less likely to leave out essential details. The more information we have before we start work on your tapestry the quicker we will be to get it done!

Why do we ask for phone and email details? We use DPD to return the vast majority of parcels that go back to a mainland UK address. Before we despatch we will ask you to give us a date when you will be home to sign for your parcel, and once your parcel’s in the system Interlink will contact you to let you know within an hour when to expect your parcel on your chosen delivery date. They can only text or email with the information, and only on the actual delivery date once the drivers plan their routes.

Returning your parcel to a third party If you would like us to send your completed tapestry to a friend or relative on your behalf, please do include the recipient’s name and address and a contact mobile/email address for them or a member of their family with your tapestry. We will liaise with you (ideally by email) to work out the best day for posting back.

If you include a card we’ll ensure that it is enclosed with your tapestry when we send it. No payment receipts or prices of any sort are ever included with such parcels.

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Happy stitching. and we look forward to seeing your latest tapestry,

Kelly, and Jolly Red’s very busy sewing and stretching team!

PS 2021 Update re non-Jolly Red designs Our making up service has seen a huge increase in demand in the last year as many stitchers have been prolific during the lockdown periods – and 2021 looks as though it may well be even busier. If you have stitched a canvas by another brand, please contact the designer and ask them for advice about where they have their cushions made. If their packaging/website shows a finished cushion, somebody made it for them!

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