March 2010

Dear Stitcher,

If you are on our mailing list, I do hope that you have received your copy of Kit Book 14. There are lots of new designs including a Chicken Teacosy, more A-Z Animals, more starter kits, an Old English Hen to go with Old English Cockerel, a new cats design...and I can't think what else. If you order online a copy of Kit Book 14 will be sent out automatically with your order, and thereafter you'll be kept informed of any new designs.

I hope that those of you who are regular visitors to our website will notice that we have at last implemented some changes. It's a lot easier to navigate now, and having a form you can fill in with queries has certainly gone down well - we are getting lots of messages! All in all, I hope visiting us is a pleasant experience, do let us know - we appreciate all feedback.

All this progress has inspired me to open a 'Twitter' account as I've heard such great things about Twitterland, so if you are a twitterer, you will find me at http://twitter.com, my name on twitter is mrsjollyred ! If you pop in there every now and then you will get a real idea of what's going on here, I update it most days. If for any reason I don't show up on a Twitter user search, you can go to Google and type in 'mrsjollyred Twitter' - that works! By the way, if I update Twitter quite frequently it's beause the office phone is next to that computer so it's easy to click in to Twitter and send a tweet after talking to a customer.

Overseas Orders

We are receiving so many orders from all over the world, it never ceases to amaze me. Top kit destinations at the moment are Australia, New Zealand, United States, Canada, Ireland and Denmark. On some days nearly all of our needlepoint and cross stitch kits are going out to exotic locations - well, they seem exotic to us! If you are an overseas customer, you can order your Jolly Red kits by telephone, internet, or over the phone - or you can fill in the form on our website and we'll tel you if we have a stockist near you. If you are in the UK on holiday and want to choose your next projects in a shop rather than online, don't forget  that Jolly Red kits are stocked in all John Lewis branches, as well as in Liberty, London. We also supply to retailers in other parts of the UK, so if you need to know if there is a Jolly Red stockist where you're staying, do get in touch.

A brief bit of news about our relocation just over a year ago, as I know that many of you visited us during the nine years that we were in Hambridge. I decided to move Jolly Red down the road (or up, depending on where you are) to Isle Brewers last October. We really were bursting at the seams in our old place, and the shop was a bit too much of a distraction from the important work of designing. Our new premises are gorgeous - twice the size! - and very tranquil.  Visitors are still extremely welcome, so let us know if you plan to pop in and we'll make sure we're here. 

The new details are:

Jolly Red, Unit 1, Monks Dairy Workshops, Isle Brewers, Taunton, Somerset TA3 6QL

Tel: 01460 281111

Apparently, if you programme your satnav it takes you down the tiniest little lane in Isle Brewers. At this point, you will be tempted to phone to say that you're lost - but you're not! Our HQ really is down that secret lane, and your technology is working,  you're about 100 yards away from us.

The Latest Kit Book

If you want to add your name and address to our mailing list, please send an email with your details to info@jollyred.co.uk  or fill in the form on our contact page. We will send you a Kit Book, and then maybe the occasional Newsletter, but won't pester you beyond that, and we certainly won't pass on your details to anyone else.

A copy of the current Kit Book will be enclosed with all first orders, and if you have let us know your email address you will be updated in a friendly way re general news & new designs. If you can, do try to get used to looking online at our site as that's where some of the new designs make their first appearance. We also delete items online when they have run out and been discontinued, so that's the place to check first (or call us) if you want to make sure your favourite kit is still available.

If you see a design that you like, try not to think about it for several years before taking the plunge and treating yourself, just be brave and go for it as we do have to discontinue designs occasionally! I know that many people find this upsetting, but we like to keep things looking fresh and introduce new designs quite frequently so you aren't stitching the same thing over and over again.

Ordering Online - Your Email Address or Phone Number

Please do include one of the above contacts if you order online as it can be very handy if we need to contact you about your order. I must stress that we don't pass on your details to anyone else - ever!

Discount Vouchers - ordering online

If you are in posession of a discount voucher and for some reason the code is not being accepted when you order online, please just put '15%' after your name when you order, eg 'Kelly Fletcher 15%'. This will remind us to check at this end, and you can rest assured that the discount will be taken from your order, subject to the usual conditions - as set out just below your voucher code.

Making up Service

Our skilled ladies can turn your finished work - however wonky! - into a masterpiece, so do have a peep the Making Up page for more information and prices.

PLEASE INCLUDE PAYMENT WITH YOUR WORK WHEN YOU SEND IT IN FOR MAKING UP! There seems to be a trend for customers to ask us to call 'to discuss payment'...we really don't have the time to do this. Just pop a cheque in with your tapestry, or if you prefer, call us on our new number 01460 281111 with credit card details. We will only process your card when we are despatching your completed tapestry.

Exhibitions

We can't do them any more! No time, and any time we do have should be spent designing. Or having a little break, there's a nice idea.

A Big Thank you..

.. to you all for your continued support for and appreciation of Jolly Red, not only with your orders but also with your emails, letters and phonecalls too. We are so lucky to have customers who communicate so freely with us - thank you, we appreciate all of your comments, and even design suggestions...

As always, we look forward to hearing from you.

Kelly

Kelly Fletcher

Designer, Jolly Red